Return & Refund Policy

Overview

Due to the nature of prescription and pharmaceutical products, we maintain strict policies to ensure patient safety, product integrity, and regulatory compliance. Please read this policy carefully before placing an order.

Prescription & Pharmaceutical Products

For safety and regulatory reasons, we do not accept returns or exchanges on:

• Prescription-only medications

• Steroid medications (oral or injectable)

• Hormone therapies

• Opened, used, or tampered products

Once these products leave our control, they cannot be resold or reused.

Damaged or Incorrect Items

If you receive a product that is:

• Damaged during transit

• Incorrectly supplied

• Defective due to manufacturing error

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and packaging

Once verified, we may offer a replacement or refund, depending on the situation and regulatory allowances.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or partially used medications

• Products without original packaging

• Items returned without prior authorization

• Products damaged due to improper storage or handling

Refund Process

Approved refunds (where applicable) will be processed using the original payment method. Refund processing times may vary depending on your payment provider.

Shipping and handling fees are non-refundable, unless the error occurred on our part.

Order Cancellations

Orders may only be canceled before dispatch. Once an order has been shipped, it cannot be canceled or refunded.

Regulatory Compliance

All return and refund decisions are made in accordance with pharmaceutical regulations and healthcare safety standards. We reserve the right to refuse any return that does not meet compliance requirements.

Contact Us

If you have questions about this policy or need to report an issue with your order, please contact our support team with your order details for assistance.